Meteor Remote support

Email support@meteorremote.com with any question or problem.

Setting up

1. On your Mac, download Meteor Remote and open it. Its icon appears in the menu bar.
2. From that icon, sign in with Apple, choose an unlock pattern, and allow Screen Recording and Accessibility.
3. On your iPhone, open Meteor Remote and sign in with the same Apple account. Tap your Mac and draw your pattern.

Common problems

Clicks, typing or scrolling don't reach the Mac

Meteor Remote needs Accessibility on the Mac. Without it, macOS lets the pointer move but throws away clicks, keys and scrolling. Click Allow… next to Accessibility in Meteor Remote's menu bar icon, or turn on Meteor Remote in System Settings → Privacy & Security → Accessibility.

The Mac's screen doesn't show

Meteor Remote needs Screen Recording. Click Allow… next to Screen Recording in Meteor Remote's menu bar icon, or turn on Meteor Remote in System Settings → Privacy & Security → Screen & System Audio Recording.

Your Mac isn't on your phone, or can't be reached

The Mac has to be on and awake, running Meteor Remote, and signed in with the same Apple account as your phone. "Keep this Mac awake while plugged in", in Meteor Remote's menu, stops it from sleeping on its own. A closed laptop lid still puts it to sleep.

You forgot your unlock pattern

On the Mac, click Meteor Remote's menu bar icon, then Change… next to the unlock pattern, and draw a new one. Changing it signs out every phone.

Deleting your account

In the iPhone app, tap the person icon at the top right, then Delete Account.